Privacy Policy

Last updated: 12/6/2025

1. Introduction

Content Rabbit ("we", "us", "our") provides an AI-powered platform to ideate, create, schedule, and publish content. This Privacy Policy explains how we collect, use, share, and protect your personal information across our website and application experiences.

2. Personal Information We Collect

We collect information in the following categories:

2.1 Information you provide

  • Contact data (name, email, billing address, shipping/mailing address, phone)
  • Profile data (username, password, avatar, social handles, preferences)
  • Demographic data (e.g., age, general location) where provided
  • Communications data (support requests, messages, survey responses)
  • Transactional data (orders, invoices, credits usage, purchase history)
  • Payment data (processed by our payment processors, e.g., Stripe; not stored by us)
  • Marketing preferences and engagement (email opens/clicks if permitted)
  • User-shared multimedia (text, images, videos, prompts, metadata)
  • Feedback and other data you choose to provide

2.2 Third-party sources

  • Public sources (e.g., public social profiles you connect)
  • Service providers that help operate the Service
  • Third-party services you connect (e.g., Google, LinkedIn, TikTok, Pinterest). Data received depends on your settings with those services.

2.3 Automatic data collection

  • Device data (OS, browser, screen size, IP address, language, general geo)
  • Online activity (pages viewed, time on page, navigation paths)
  • Communication interaction (pixels/clear gifs to understand engagement)
  • Approximate location if enabled by your device or browser

2.4 Data about others

If you invite teammates or share content externally, you may provide their contact details. Only share others’ information if you have permission.

2.5 Cookies and similar technologies

We use cookies, local storage, and similar technologies to remember preferences and analyze usage. You can control cookies in your browser settings. Blocking cookies may impact functionality.

3. How We Use Your Information

Service delivery and operations

  • Provide, maintain, and secure the Service
  • Process payments and manage accounts/subscriptions
  • Enable collaboration and integrations you connect
  • Communicate service updates, security alerts, and support messages

Personalization

Tailor features, defaults, and communications based on your activity and settings.

Service improvement and analytics

Analyze usage to improve performance, reliability, and user experience. We may use user-shared text and multimedia data and query and prompt data to train, develop, and improve our algorithms and AI models, including for labeling, classification, moderation, and model training.

Marketing

Send product updates and offers consistent with your preferences. You can opt out of marketing emails at any time.

Compliance and protection

Comply with laws, enforce terms, and protect rights, safety, and property, including detecting and preventing fraud and abuse.

Aggregated/De-identified data

Create aggregated or de-identified data for lawful business purposes, such as analytics, benchmarking, and improving the Service.

4. AI Processing and Data Analysis

Our AI features analyze your content to provide insights and recommendations. This analysis is automated and conducted in accordance with industry best practices for data privacy and security. We may use user-shared text and multimedia data and query and prompt data to train, develop, and improve our algorithms and AI models. Some third-party model providers may process prompts and outputs to operate and improve their services in accordance with their privacy terms; where applicable, we use enterprise endpoints or privacy-preserving modes.

5. Data Storage and Security

Your data is stored securely on Cloudflare's infrastructure. We implement industry-standard security measures including encryption, secure data transmission, and regular security audits to protect your information.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting requirements. When no longer required, we delete or de-identify data. If you close your account, we aim to purge remaining personal data within 90 days, subject to legal holds or backups.

7. How We Share Information

We share information with:

  • Team members you authorize within your workspace
  • Service providers (hosting, analytics, email, customer support)
  • Payment processors (e.g., Stripe) handling payments directly
  • Professional advisors (lawyers, auditors) as necessary
  • Authorities where required by law or to protect rights and safety
  • Business transferees in mergers, acquisitions, or similar events
  • Advertising partners for interest-based advertising and measurement
  • Other users and the public when you choose to make content public, share to external platforms, or when we feature your content consistent with your settings

We do not sell personal information. For interest-based advertising, we may share limited identifiers and engagement data with advertising partners; you can manage cookie preferences in your browser. Public sharing occurs only when you intentionally publish or make content public or opt into features that showcase content.

8. Your Rights & Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

Additional choices: You may decline certain information requests, manage cookie preferences in your browser, block images to limit pixel tracking, and note that we do not respond to browser “Do Not Track” signals at this time.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience and analyze platform usage. You can control cookie preferences through your browser settings.

Analytics: We use Google Analytics 4, PostHog, and Microsoft Clarity to understand and improve product experience. These tools use first- and third-party cookies and similar technologies to measure usage (pages viewed, time on page, clicks, navigation paths) and help us optimize performance, detect fraud/security issues, and guide product development.

Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

10. International Data Transfers

We are headquartered in the United States and may process data in other countries where our providers operate. These locations may have privacy laws different from your jurisdiction.

11. Children

The Service is not intended for anyone under 18. If you believe a minor provided us personal information, contact us to request deletion.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes through the platform or via email.

13. Contact Us

If you have questions about this privacy policy or your data, please contact our privacy team at privacy@contentrabbit.ai

14. Notice to European Users (GDPR)

Controller: Content Rabbit is the controller for processing described in this Policy. Legal bases: Contractual necessity, legitimate interests, compliance with law, and consent where required.

Your rights (subject to conditions under GDPR): access, correction, deletion, portability, restriction, and objection (including to direct marketing). You may also withdraw consent where processing relies on consent.

Exercising rights: Contact privacy@contentrabbit.ai. We may request information to verify your identity. You also have the right to lodge a complaint with your local supervisory authority.

Transfers: When transferring personal data outside Europe, we use appropriate safeguards where required (e.g., Standard Contractual Clauses) or rely on other lawful mechanisms.